Terms of service
1. Security
At PLAINN, we prioritise the security of your personal information. Our store uses the STRIPE Payment Gateway and SSL Certificates to ensure that all sensitive data, including payment details, is encrypted during both the registration and checkout processes.
For your peace of mind, when placing an order, you can verify the security of our site by clicking the padlock icon in the browser's URL bar when SSL is active. This indicates that all your information is being securely transmitted.
2. Disclaimer
While PLAINN strives to keep the website operational 24/7, we cannot guarantee uninterrupted access. Occasionally, our website may undergo maintenance or experience downtime due to technical issues or external factors. If we anticipate any disruptions, we will make reasonable efforts to notify you in advance.
Additionally, while we make every effort to ensure that our product listings are up-to-date, we cannot guarantee that all items will be available at the time of your order. In the event that a product is out of stock, you will be notified by email as soon as possible, and we will offer you the option to cancel or substitute the item.
Please note that due to the settings of your computer or device's display, the colors of products may vary slightly from what appears online. This is not a fault, and PLAINN is not responsible for such discrepancies.
3. Price Changes
PLAINN reserves the right to change the prices of products at any time. However, once you place an order, the price at checkout will be honored for that specific transaction. If any price changes occur before you place your order, they will be clearly displayed before you finalise your purchase.
We also reserve the right to change any applicable shipping fees. Any changes to shipping charges will be communicated prior to your order confirmation.
4. Payment
PLAINN accepts various payment methods, including:
- VISA, MasterCard, American Express – Processed securely via STRIPE, ensuring that all transactions are fully encrypted.
- PayPal – A secure and easy-to-use payment method for customers who prefer using their PayPal account.
The total amount due will be charged when your package is dispatched. If you are using a credit or debit card, we recommend verifying that the details provided are accurate to prevent any delays with your order.
5. Shipping Charges
Shipping charges will be added to your order at checkout based on your delivery address. The exact shipping fees will be displayed during the checkout process before you confirm your order.
We offer a range of shipping options, and shipping times vary depending on your location. For full details on shipping rates and delivery times, please refer to the Shipping Information page on our website.
6. Currencies
PLAINN operates in GBP. Please note that currency exchange rates may fluctuate and are subject to changes set by your financial institution or payment provider. We are not responsible for any fees or exchange rates applied by banks or payment providers when converting currencies.
7. Uncollected Packages
If a customer does not collect their package from the designated delivery point or fails to arrange for redelivery, the customer will be responsible for any return shipping costs incurred. PLAINN does not cover shipping costs for uncollected or returned packages.
If an item is returned to us due to failure of delivery or collection, we will contact you to arrange for re-shipping. Additional shipping fees may apply.
8. Customer Service
If you have any questions, concerns, or need assistance with your order, please don't hesitate to contact our Customer Service team via our Contact Form or by email at info@plainnuk.com. We are here to help and will aim to respond to all queries as quickly as possible.
9. Feedback & Complaints Policy
Your feedback is essential in helping us improve our services. If you have any issues or complaints, please contact our Customer Services team directly. Please provide as much detail as possible to help us understand the situation.
We aim to resolve complaints within a reasonable timeframe, usually within a few working days. If the issue requires further investigation, we will keep you informed and provide a timeline for resolution.
10. Changes to These Terms and Conditions
We may update our Terms and Conditions from time to time. Any changes will be posted on this page, and the date of the most recent update will be indicated at the top of the page. We recommend reviewing this policy periodically to stay informed about how we handle your personal information and to ensure that you are aware of any changes to our terms.
11. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. By using our website and making a purchase, you agree to submit to the jurisdiction of the courts in the United Kingdom, should any legal dispute arise between you and PLAINN.
12. Limitation of Liability
PLAINN is not liable for any direct, indirect, incidental, special, or consequential damages that may arise from the use of the website or the purchase of any products. While we strive to ensure that all product descriptions and information on our website are accurate, we do not warrant that there will be no errors or omissions. We cannot be held liable for any inaccuracies or misrepresentations that may appear on the site.