Privacy policy

At PLAINN, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.plainnuk.com, make a purchase, or interact with us.

Please read this policy carefully to understand how we handle your personal data.

Information We Collect

We may collect and process the following data about you:

  • Payment Information – Credit/debit card details or other payment methods.
  • Transaction Data – Details of payments made, orders placed, and services used.
  • Technical Data – IP address, browser type and version, time zone, operating system, and other technology-related data.
  • Profile Data – Username, password, order history, preferences, feedback, and survey responses.
  • Usage Data – Information on how you use our website, products, and services.
  • Marketing & Communications Data – Your marketing preferences and communication settings.

How We Use Your Information

We use the data we collect for the following purposes:

  • To process and fulfill orders – Managing payments, handling fees, and recovering owed funds.
  • To manage user accounts – Registration, authentication, and account management.
  • To improve our website – Enhancing user experience and optimising content.
  • For marketing purposes – Sending promotions and product updates (with your consent).
  • To comply with legal obligations – Meeting regulatory and legal requirements.

Sharing Your Information

We do not sell or trade your personal data. However, we may share it in the following cases:

  • Service Providers – Third-party vendors assisting with payment processing, shipping, or marketing.
  • Legal Requirements – When required by law or regulatory authorities.
  • Business Transfers – If PLAINN is acquired or merged, customer data may be transferred.

Your Rights (Under GDPR)

You have the following rights regarding your personal data:

  • Access – Request a copy of your personal data.
  • Rectification – Request corrections to inaccurate data.
  • Erasure – Request deletion of your data under certain conditions.
  • Restriction – Request limitations on data processing.
  • Portability – Receive your data in a structured format.
  • Objection – Object to how we process your personal data.

To exercise any of these rights, contact us at info@plainnuk.com.

Data Security

We implement technical, administrative, and physical security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and compliance requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.

Contact Us

For any privacy-related questions, contact us at info@plainnuk.com.